Top Hotel Management Software in 2022
By Hotel Tech Report
Last updated January 26, 2022
19 min read
Quick Take
During the HotelTechAwards, hoteliers from the world's leading hotel companies review the top tech products used at their hotels to increase operating efficiency, drive revenue, and improve the guest experience. This data is used to identify the best hotel tech products and organizations.
Overwhelmed looking for new hotel software? Each year Hotel Tech Report challenges its global hotelier community to review their favorite products to make hotel software research easy and reliable. During the 3-month 2022 HotelTechAwards period, 513,609 hoteliers across 127 countries visited Hotel Tech Report and spent more than 6,000 hours contributing 11,622 verified hotel software product reviews to save you time and help you make better vendor decisions.
More than 1,000 products are globally ranked based on factors like usability, customer support, likelihood to recommend, partner network strength, and integration compatibility. Winners of the HotelTechAwards are determined based on verified client feedback and highlight best of breed companies across key categories of the hotel tech stack.
Here's what top technology executives are saying about Hotel Tech Report's proprietary ranking methodology:
- Adam Harris, CEO of Cloudbeds: “The HotelTechAwards are one of the most respected honors that a company in our industry can earn, as it’s built upon data, transparency, and reviews from verified customers. Hoteliers can trust that the awards truly reflect the opinion of the global lodging community."
- Sean Fitzpatrick, CEO of OTA Insight: "HotelTechReport provides the most transparent, customer feedback-led information on which people in industry can base their decisions. Hoteliers appreciate being able to share their views with each other in an open, no-holds-barred forum with their peers. HTR offers this and has been a real and positive disruptor in creating a new, industry-specific portal to showcase unbiased views on hotel tech. Its awards showcase the best of these reviews, and hoteliers trust them."
- Sankar Narayan, CEO at SiteMinder: "We at SiteMinder believe strongly in the essence of openness; it is what underpins the very core of what we stand for, and the HotelTechAwards, through the program's data-driven and transparent process, aligns firmly with this value.”
- Alex Shashou, Co-Founder at ALICE: “The HotelTechAwards are a powerful stamp of approval for any company to possess and for hoteliers to trust. We value the HotelTechAwards process, which collects thousands of verified reviews from around the world each year.”
- Moritz Campen, Co-Founder at SuitePad: “HotelTechReport is the leading platform for technology in the hotel industry, and its meticulous and impartial verification process makes this one of the most prestigious awards.”
Operations
List includes: Cloudbeds, hotelkit, Hotel Effectiveness, ALICE, GuestRevu and M3
Many hotel management software lists online wrongfully group hotel software into a single category but the reality is that the hospitality industry has unique challenges that require multiple point solutions to tackle different problems. Small properties are often tempted by an all-in-one property management software but the typical hotelier uses at least 10 different hospitality software systems to operate and that's for good reason.
Ultimately hotel operations software enables your on-property colleagues to efficiently deliver great (and consistent) surprise and delight experiences for guests. The most popular tool in the operations stack is the hotel property management system which is sometimes referred to as front desk software at smaller independents - but the reality is that a PMS is so much more than that. If you have a dated Hotel PMS system it is nearly impossible that you can leverage other tech tools properly.
Other critical tools in the operations tech stack include:
- Staff collaboration software: keeps your team running in sync and streamline internal communications
- Preventive maintenance software: maximizes the life of capital expenditures
- Housekeeping software: real-time communication and analytics that automate task management for one of your property's most critical teams (especially in a COVID world!
- Guest survey software: gathers guest experience data that can be actioned and incorporated into all other facets of your hotel operation
- Labor-management system: optimize the way you staff your property to improve profitability
- Concierge software: manage hundreds of guest requests across shifts to ensure your team never drops the ball
- Accounting software solutions: hotel accounting is completely different from other small businesses and therefore has specialized requirements best suited for a hotel industry solution
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Guest Experience
List includes: ASSA ABLOY, Whistle, SuitePad, Monscierge, Duve, EasyWay
It's no secret that hospitality management is all about delivering incredible guest experiences at scale. Hotel businesses live and die by their reputations (word of mouth and online) but whether you're running a luxury four-star boutique hotel, a massive multi-national hotel chain, or a budget B&B off the beaten path - delivering surprise and delight experiences at scale requires the assistance of technology. The form factor and functionality of that technology is often a matter of preference largely dependant on clientele, region, and chain scale but technology is the glue that connects guests and staff. That glue can come in the form of guest messaging software, a dedicated hotel guest-facing app for use on mobile devices, in-room tablets, or even voice-activated devices. In the end, the hotel business is all about delivering convenience and making guests feel at home. The major standouts this year in guest experience hotel solutions tech included contactless check-in, guest messaging, and mobile key as a result of the coronavirus pandemic. Using these solutions you won't need to sacrifice guest experience to optimize operational efficiency.
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Revenue Management
List includes: SiteMinder, OTA Insight, Duetto, Oaky and Pegasus (Cendyn)
The revenue management space has exploded with innovative software products over the last 5-10 years. Central reservations systems and revenue management systems are at the core of any revenue management tech stack. Hotel pricing is extremely complex though and requires perfect coordination between multiple teams to manage inventory and rates across hundreds of channels. The online booking journey has been disintermediated by OTAs and wholesalers who are widely viewed as frenemies to the industry - providing distribution in times of need but often gouging partners on commissions in exchange. Ultimately, revenue management is about putting the right guest in the right room for the right price and there are literally billions of data points that must be considered to achieve the perfect fit.
Other critical tools in the revenue management tech stack include:
- Channel manager: expand distribution, grow occupancy and prevent overbooking by syncing inventory across hundreds of 3rd party OTAs
- Upsell software: get more revenue per guest by automatically selling upgrades, experiences, and more throughout the guest journey
- Market intelligence software: gone are the days where revenue managers could make good pricing decisions based on weekly STR reports. Markets evolve and shift by the second, tools like Rate Shoppers provide the visibility and analytics you need to keep up.
- Business intelligence software: Do you know profitability by market segment cut by geos and length of stay at your hotel? Probably not. BI software helps you cut through the noise and develop actionable insights that guide your commercial strategy.

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Hotel Marketing
List includes: Revinate, Triptease, SiteMinder, AskSuite, The Guestbook, Bookassist and GuestRevu
Two major trends have driven hotel marketing commercial operations in recent years: convergence and direct bookings. Convergence refers to the idea that in order to maximize hotel bookings, hotel marketers have to be well versed in not just marketing but also sales, distribution, revenue management. This convergence amongst commercial roles has lead to an increased reliance on software tools to manage all of the complexities like distribution allocations amongst online travel agents. Despite the wide scope of hotel marketing jobs, hotel marketers have one key goal - bringing direct bookings into the business. Those bookings may come from metasearch platforms or online reviews websites, they may come from Google and other search engines or even social media. How do you bring those guests into your direct booking flows and convert them is what this software category is all about. Marketers are wise to first start at the bottom of the funnel then work their way up. How much of web traffic is your booking engine converting? If the numbers are strong move up to your website and analyze how much website traffic is moving into your online booking engine. Once you've cleaned up those areas start looking to bring more traffic into the funnel - that could be from your hotel CRM system by leveraging email marketing campaigns or by bidding on TripAdvisor ads. Ultimately, the most important thing is finding a great hospitality marketing agency that can provide not just technology solutions but also guidance and insights as a true long term partner for your business.
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Meetings & Events
List includes: MeetingPackage, Event Temple, Proposales, Bbot and Oracle
Whether you’re planning a single event or running multiple event experiences per day at a conference hotel, you can’t do it alone. In addition to your own team and your vendors, there’s another partner to help event organizers pull off another five-star function: event technology (and specifically SaaS solutions). A growing segment of event management solutions offer efficient organizational tools, automated marketing strategies, digital space planning systems, engagement solutions, and more - all with the aim of helping your events run more smoothly. Or maybe you’re grappling with the challenge of shifting an in-person event to a virtual setting; guess what, there’s an app for that!
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IT & Building Management
List includes: Canary Technologies, Monscierge, SiteMinder and hotelkit.
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Finalists (Operations)
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Finalists (Revenue Management)
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Finalists (Marketing)
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Finalists (Guest Experience)
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Finalists (Meetings & Events)
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Finalists (IT & Building Management)
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